CGA publications

Why What we’ve Always Done won’t Work Anymore: The Special Challenge of Launching Products for the IoT

Why What we’ve Always Done won’t Work Anymore: The Special Challenge of Launching Products for the IoT

Like a car with an engine too powerful for its frame, much of today’s Internet of Things technology seems to be outstripping our capacity to use it effectively. Even at this early stage, predictions of continuing double-digit expansion in adoption of new connected devices are showing signs of being wildly optimistic: The enthusiasm shown by adventurous and technically savvy early adopters isn’t easily spilling over into the mainstream consumer market.

Why is this happening, why does it matter, and what can we do about it?

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How I learned to stop worrying and love the Cloud

How I learned to stop worrying and love the Cloud

Even in 2017, it’s a phrase that still induces chills in the technophobe: “The cloud is here, and it’s everywhere.”

The cloud, for those of you held hostage in Something-stan for the last decade, is a romantic euphemism for “It used to be on your computer and now it’s on ours.” Or, more, correctly, it’s on somebody’s but nobody knows exactly where.

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Federal Lawsuits Show Smart Home Devices a Huge Threat

Federal Lawsuits Show Smart Home Devices a Huge Threat

The Federal Trade Commission filed a lawsuit against a major player alleging truly egregious practices that threaten consumer confidence across the entire Internet of Things.

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"Support Interaction Optimization" Will Reshape Customer Support

"Support Interaction Optimization" Will Reshape Customer Support

A complete description of SIO is contained in the exclusive report from Frost & Sullivan, the distinguished research and consulting company. But I’d like to use this post to give my CEO’s perspective on what is happening in our industry, and how SIO represents its future direction.

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Can’t We All Just Get Along? Interoperability in a connected world

Can’t We All Just Get Along? Interoperability in a connected world

From CABA Magazine, August 2016:

Let me not leave you in suspense. The answer to the question posed in the title is “No.”

Sorry. Wish I had better news. But there are some very good reasons why the ideal of everything in the Internet of Things blithely communicating with all the other things isn’t going to happen, at least not in the next few years, and not smoothly if it ever does…

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