How I learned to stop worrying and love the Cloud

How I learned to stop worrying and love the Cloud

Even in 2017, it’s a phrase that still induces chills in the technophobe: “The cloud is here, and it’s everywhere.”

The cloud, for those of you held hostage in Something-stan for the last decade, is a romantic euphemism for “It used to be on your computer and now it’s on ours.” Or, more, correctly, it’s on somebody’s but nobody knows exactly where.

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Federal Lawsuits Show Smart Home Devices a Huge Threat

Federal Lawsuits Show Smart Home Devices a Huge Threat

The Federal Trade Commission filed a lawsuit against a major player alleging truly egregious practices that threaten consumer confidence across the entire Internet of Things.

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"Support Interaction Optimization" Will Reshape Customer Support

"Support Interaction Optimization" Will Reshape Customer Support

A complete description of SIO is contained in the exclusive report from Frost & Sullivan, the distinguished research and consulting company. But I’d like to use this post to give my CEO’s perspective on what is happening in our industry, and how SIO represents its future direction.

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