My encounter with Steve Jobs: A remembrance on the iPhone’s 10th anniversary

My encounter with Steve Jobs: A remembrance on the iPhone’s 10th anniversary

I was a management consultant with Deloitte in L.A. My client company at the time was one of the biggest players in the entertainment industry, but was battling a reputation as an old school outfit being outgunned by newer, nimbler rivals. I don’t remember who made the initial suggestion to get in touch with Jobs and see if it might be feasible to build a new system around his radically new NeXT computer. Settling in for what I was sure would be at least a week’s worth of trying to get a response, I picked up a phone and called NeXT’s Silicon Valley offices in Redwood City. Two minutes later I was talking to Jobs. After about twenty minutes, I asked him if it might be possible for him to come to the client’s HQ in Beverly Hills.

"How’s Tuesday?" he asked.

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Don’t “WannaCry?” Protect yourself now.

Don’t “WannaCry?” Protect yourself now.

It’s real, it’s everywhere, and it can hurt you. Read a straghtforward, layman’s explanation of what the WannaCry cyberattack is all about and some simple steps you can take to make sure you’re not affected.

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Net Neutrality, Part 2: There are two sides to this story

Net Neutrality, Part 2: There are two sides to this story

Open Internet activists are not Marxists and FCC Chairman Ajit Pai is not evil. Activists have legitimate concerns. Unlike starting a war or dropping a nuke, the consequences of a net neutrality policy threatening to go off the rails can be fixed. So let’s quit tearing each other’s heads off and figure this out.

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Net Neutrality, Part 1: What is it and why should we care?

Net Neutrality, Part 1: What is it and why should we care?

There’s a new sheriff in town as of Inauguration Day, and he’s got a new deputy who appears to be leading an effort to chip away the net neutrality rules that were adopted one year ago. The deputy is Ajit Pai, and he’s the new chairman of the FCC.

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Service Desk 2.0: How to Achieve Service Excellence in 2013 and Beyond

Service Desk 2.0: How to Achieve Service Excellence in 2013 and Beyond

The service desk of the future will operate anywhere, anytime, and on any OS or platform. Support technicians and users alike will no longer have to be tied to a particular locale or technology to connect and deliver fast technical relief.

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New Demands for Service Excellence Push Companies to Rethink Support (CUSTOMER Magazine)

New Demands for Service Excellence Push Companies to Rethink Support (CUSTOMER Magazine)

It’s time for companies to rethink how they deliver support to their employees and customers with their proliferating desktops, mobile devices and apps. Support organizations must re-envision how they keep networks up and running while replacing a raft of legacy support tools with new, effective cloud-based technologies

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Self-driving cars are coming…and there’s nothing you can do about it

Self-driving cars are coming…and there’s nothing you can do about it

There are very few sure things in the tech world, but the self-driving car is a slam-dunk certainty. We know that every automaker is working on it, but it was really driven home to me (no pun intended) recently while talking to a colleague at one of the largest insurance companies in the country. They’re scrambling for ways to uncover new revenue sources unrelated to cars. Why?

“All our planning is wrapped around automobile-related revenues being down by 50 percent at the end of ten years,” he said. “The self-driving car is going to eat us alive: Fewer people will be buying insurance, and those that do will be paying smaller premiums.”

Are they overreacting? Are their actuaries fantasizing a Buck Rogers future full of personal jet packs and food synthesizers?

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(White Paper) New Rules for a New World: Five Support Imperatives That Can Save the Internet of Things

(White Paper) New Rules for a New World: Five Support Imperatives That Can Save the Internet of Things

Last year Gartner predicted that connected IoT devices would reach 25 billion by year 2020 with more than half related to consumer applications. The vision of connected home automation is driving a lot of this growth, but what happens when we take a hard look at the customer experience?

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Making Data Meaningful In A Connected World

Making Data Meaningful In A Connected World

In the Internet of Things, and particularly in the sub-domain called the smart home, there is so much information flowing in all directions that just dealing with exceptions or trying to derive insights are no longer sufficient for the realization of all the potential value that exists. True utility is dependent on devices and systems being acutely aware of where they are, where you are, what else is going on that might affect what should happen next, and knowing what happened before when a similar situation existed.
That’s called contextual intelligence…

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Why What we’ve Always Done won’t Work Anymore: The Special Challenge of Launching Products for the IoT

Why What we’ve Always Done won’t Work Anymore: The Special Challenge of Launching Products for the IoT

Like a car with an engine too powerful for its frame, much of today’s Internet of Things technology seems to be outstripping our capacity to use it effectively. Even at this early stage, predictions of continuing double-digit expansion in adoption of new connected devices are showing signs of being wildly optimistic: The enthusiasm shown by adventurous and technically savvy early adopters isn’t easily spilling over into the mainstream consumer market.

Why is this happening, why does it matter, and what can we do about it?

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