Net Neutrality, Part 2: There are two sides to this story

Net Neutrality, Part 2: There are two sides to this story

Open Internet activists are not Marxists and FCC Chairman Ajit Pai is not evil. Activists have legitimate concerns. Unlike starting a war or dropping a nuke, the consequences of a net neutrality policy threatening to go off the rails can be fixed. So let’s quit tearing each other’s heads off and figure this out.

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Net Neutrality, Part 1: What is it and why should we care?

Net Neutrality, Part 1: What is it and why should we care?

There’s a new sheriff in town as of Inauguration Day, and he’s got a new deputy who appears to be leading an effort to chip away the net neutrality rules that were adopted one year ago. The deputy is Ajit Pai, and he’s the new chairman of the FCC.

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Service Desk 2.0: How to Achieve Service Excellence in 2013 and Beyond

Service Desk 2.0: How to Achieve Service Excellence in 2013 and Beyond

The service desk of the future will operate anywhere, anytime, and on any OS or platform. Support technicians and users alike will no longer have to be tied to a particular locale or technology to connect and deliver fast technical relief.

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