Ensuring that you have the right features, message, staff and resources
Software development & go-to-market
Planning the offering and managing its development
Customer insight & retention
Analyzing, measuring and optimizing strategies for keeping your customers
Tech support operations
Detailed planning and implementation for this critical business function
Partnerships & alliances/M&A
Linking up with the right people to help make your own efforts successful
The Special Role of Support
Based on hard-won experience, we've become convinced that solid customer support is a cornerstone of any successful technology undertaking, whether it's a software or hardware manufacturer taking care of its customers or a user of technology taking care of theirs.
Our managing partners have been at the leading edge of technical support for many years. Read their views of why support is so critical and how Cholawsky & Gruenfeld helps its clients achieve solid business returns by providing best of breed, creative technical support without breaking the bank.
The CGA Team
Recent CGA Publications
Check the support before you buy the technology
My encounter with Steve Jobs: A remembrance on the iPhone’s 10th anniversary